FAQs

1. Do you offer refunds?

No, we do not offer refunds. All products are tested before dispatch. Returns are only accepted if a defect is proven upon inspection.

2. What is your delivery timeframe?

We deliver within 24–48 hours on working days (Monday to Friday). Orders placed over the weekend are delivered on Monday.

3. How much is delivery within Nairobi?

Delivery within Nairobi costs KES 500.

4. Do you deliver outside Nairobi?

Yes, we do. Delivery fees and timelines for locations outside Nairobi vary and will be shared during order confirmation.

5. What should I do if my product is faulty?

Please report the issue within 24–48 hours of delivery. The product will be inspected, and if a defect is confirmed, a return or replacement will be arranged.

6. Are your products tested before delivery?

Yes. All products are thoroughly tested and inspected before dispatch to ensure they are in proper working condition.

7. How do I place an order?

You can place an order by contacting us directly through our provided phone number or platform.

8. Can I cancel my order?

Order cancellations are subject to confirmation status. Please contact us as soon as possible for assistance.