Shipping policy
At SimplePay Home Depot, we aim to ensure fast and reliable delivery for all orders.
Delivery Timeframes
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Orders are delivered within 24–48 hours during working days (Monday to Friday).
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Orders placed over the weekend or on public holidays will be processed and delivered on the next working day (Monday).
Delivery Fees
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A delivery fee of KES 500 applies to all orders within Nairobi.
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Delivery fees for locations outside Nairobi may vary depending on the destination and will be communicated during order confirmation.
Order Processing
All orders are processed after confirmation and dispatched once the product has been tested and approved for delivery.
Important Notes
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Customers will be contacted prior to delivery to confirm availability.
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Delivery timelines may vary slightly depending on location.
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Any delays due to unforeseen circumstances will be communicated promptly.
If you have any questions regarding shipping or delivery, please contact our customer support team for assistance at +254 789 970 995 or enquiry@simplepayhomedepot.com